Terms & Conditions

1. Definitions

• "Domestica", "we", "us", "our" — the household records coordination business registered and operating from 57 Jalan Dato Onn, 70000 Seremban, Negeri Sembilan, Malaysia.
• "You", "Client", "Household" — the individual or household that engages Domestica for a programme or session.
• "Service" — the household records sorting, labelling, indexing and coordination work described on this website and set out in a written engagement letter.
• "Engagement Letter" — the written agreement issued by Domestica before sessions begin, setting out scope, deliverables, session dates and fee.
• "Session" — a single in-home visit by a Domestica coordinator.
• "Programme" — a complete engagement covering multiple sessions as described in the Engagement Letter.

2. Acceptance of Terms

By signing or acknowledging an Engagement Letter, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. You accept these Terms and Conditions and any terms set out in the Engagement Letter, which together form the complete agreement between us.

3. Service Description

Domestica provides household records coordination services, which include sorting, grouping, labelling, indexing and writing administrative documents such as inventories, document maps and orientation notes. These services are administrative in nature. They do not constitute, and must not be treated as, regulated professional advice of any kind — including legal advice, financial advice, tax advice or any other advice requiring a professional licence or registration.

Services are delivered in person at the Client's home address, primarily within Negeri Sembilan. Availability in other areas is subject to prior discussion and agreement.

4. Client Responsibilities

• You agree to be present throughout each session, as all decisions about document handling require your direct consent.
• You agree to provide reasonable access to the areas of the home covered by the agreed scope.
• You acknowledge that the information in your household documents belongs to you, and that decisions about its handling are yours alone.
• You agree not to ask coordinators to provide regulated professional advice, interpret documents for legal or financial purposes, or act on your behalf in any regulated matter.

5. Payment Terms

All fees are quoted and payable in Malaysian Ringgit (RM). The fee for each engagement is a flat total as set out in the Engagement Letter. There are no variable charges, session minimums or add-on costs beyond those stated in the Engagement Letter.

Payment arrangements — including deposit requirements, instalment terms and accepted payment methods — are agreed at the enquiry stage and confirmed in the Engagement Letter before sessions begin.

If you wish to cancel before the first session, the deposit is non-refundable unless Domestica cancels the engagement. If sessions have commenced and you choose to discontinue, fees for completed sessions are payable in full; any balance relating to undelivered sessions may be refunded at Domestica's discretion depending on the circumstances.

6. Scope and Changes

The scope of each engagement is defined in the Engagement Letter. If you request changes to the agreed scope — such as additional rooms or a change of programme — a revised Engagement Letter will be issued and agreed before work on the additional scope begins. Domestica will not proceed on an expanded scope without written agreement from both parties.

7. Confidentiality

All Domestica coordinators are bound by a confidentiality undertaking. The contents of any household session, including the nature of documents handled and any information incidentally observed, will not be disclosed to any third party except where required by Malaysian law.

Digital copies made during a session for indexing purposes will be transferred to household-owned storage and removed from coordinator devices before the coordinator leaves the household. Domestica will not retain copies of client documents after a session closes.

8. Intellectual Property

The written deliverables produced for you — inventories, document maps, orientation notes, open-questions registers — belong to you from the moment they are handed over. Domestica retains the right to use the general methodology and systems developed in its work, but will not reproduce or reference specific client deliverables without consent.

The content of this website, including text and design, is the property of Domestica. It may not be reproduced without written permission.

9. Disclaimers

The Service is provided as administrative coordination and general information only. Domestica does not offer professional advice of any kind, does not interpret documents for legal or financial purposes, and makes no statement about the legal validity, completeness or significance of any document handled during a session.

Domestica does not warrant that the deliverables produced will be free of errors or that they will meet any particular legal or professional standard. Where a document or matter requires professional advice, you should consult a qualified practitioner independently.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Domestica's liability to you for any claim arising out of or in connection with the Service is limited to the total fee paid by you for the engagement in question.

Domestica will not be liable for indirect, consequential or special loss, loss of profits, or loss of data. This limitation does not exclude liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded by law.

11. Termination

Either party may terminate an engagement by written notice. If Domestica terminates without cause, any fees paid for sessions not yet delivered will be refunded in full. If you terminate after sessions have commenced, fees for completed sessions remain payable; any balance for undelivered sessions is handled as described under Payment Terms.

The confidentiality obligations in these Terms survive termination.

12. Dispute Resolution

If a dispute arises, the parties agree to attempt to resolve it by informal negotiation in the first instance. Written notice of the dispute should be sent to [email protected]. If the dispute is not resolved within 30 days of written notice, either party may refer the matter to mediation under the rules of the Malaysian Mediation Centre.

These Terms are governed by and construed in accordance with the laws of Malaysia. The courts of Negeri Sembilan have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

13. General Provisions

• Entire agreement: These Terms and the Engagement Letter together form the entire agreement between the parties and supersede any prior understanding.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
• Assignment: You may not assign your rights under these Terms without Domestica's written consent. Domestica may assign its obligations to a suitably qualified successor with written notice.

14. Changes to These Terms

We may update these Terms from time to time. When we do, the updated version will be posted on this page with a revised date. Changes do not affect engagements already in progress unless both parties agree in writing.

15. Contact