Privacy Policy

1. Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and telephone number submitted through the website enquiry form.
• Communication records: Emails and messages you send to us in connection with an enquiry or ongoing engagement.
• Session notes: Written inventories and administrative notes produced during a household session. These remain with the household; we do not retain copies after the session closes.
• Website usage data: If analytics cookies are accepted, data about pages visited, session duration and general device information.

The legal basis for processing contact data is your consent when submitting the enquiry form, and legitimate interest in responding to your query and delivering the service you have requested. Analytics data is processed on the basis of your cookie consent.

We retain contact and communication records for up to three years from the close of an engagement, after which they are securely deleted. Website analytics data is retained for up to 26 months.

2. How We Use Your Data

• Responding to enquiries made through the website or by telephone
• Scheduling and administering household sessions
• Communicating about the status of an ongoing engagement
• Sending administrative information related to a completed programme
• Understanding how the website is used so we can improve it

We do not use your personal data for unsolicited marketing. We do not sell, rent or share personal data with third parties for commercial purposes. Where we use third-party services to operate this website (such as analytics providers), those services process data on our behalf and are subject to appropriate data protection obligations.

3. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data against unauthorised access, disclosure or loss:

• This website is served over HTTPS; data submitted through forms is encrypted in transit.
• Access to client records is limited to the coordinator assigned to that engagement.
• Digital copies made during a household session are removed from coordinator devices before the coordinator leaves the household.
• In the event of a personal data breach, we will notify affected individuals as required under Malaysian law.

4. Cookies

This website uses cookies to support basic functionality and, with your consent, to understand how the site is used. You can manage your cookie preferences through the banner shown on your first visit or at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the site to operate.

5. Your Rights

Under the Personal Data Protection Act 2010, you have the following rights in relation to personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request that inaccurate data be corrected.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
• Right to cease processing: In certain circumstances, you may request that we cease processing your data.
• Right to complain: You may lodge a complaint with the Personal Data Protection Department (JPDP) of Malaysia if you believe your data has been handled unlawfully.

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.

6. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting personal information to them.

7. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal information to us, please contact us at [email protected] and we will delete it promptly.

8. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated via a notice on the website. Your continued use of the site after a change constitutes acceptance of the updated policy.

9. Contact

For all data-related questions, requests or complaints: